Samsung wants Apple-level repair services to be available to its Galaxy phone customers. The company announced today that it is partnering with more than 300 uBreakiFix stores in the United States to provide genuine Samsung parts and tools to repair phones. (uBreakiFix also partners with Google to repair Pixel devices). Technicians will provide front and rear screen replacements, battery replacements, port and camera repairs, and other in-and-out warranty support services for Galaxy phones that date from S6 and Note 5.
Most repairs should take less than two hours, and the company says it plans to expand the service beyond these initial stores later this year. Another 200 stores will be added in 2019. Users can make appointments through Samsung or uBreakiFix.
Certain Best Buy stores already offer official repairs of the same day at Samsung, but few stores participate; none in the state of New York offers repairs. Clearly, Samsung wants to be able to provide a quality hardware service without users having to worry about defective parts from third parties. Apple stores throughout the country offer this type of service, which places it far ahead of other companies in terms of telephone maintenance and service availability. Samsung apparently wants to be able to compete at this level.