Apple devices are butt dialing 911 from its refurbishing facility – 20 times per day

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Apple devices are butt dialing 911 from its refurbishing facility – 20 times per day Infiniti Cloud Solutions News |

Since October, emergency services in Elk Grove and Sacramento County, California, have received more than 1,600 false 911 alarm calls from an Apple repair and renovation site in the area.
It's not clear if the calls come from iPhones or Apple Watches, but every time a call originates from the Elk Grove facility, there's no one on the other end of the line and it's gumming up the emergency response system in the area , draining resources and possibly slowing down response teams in real emergency situations.
"The times when we are very shocked are when we have other emergencies and we can have a dispatcher in another 911 call that may have to suspend that call to sort the incoming call," said Jamie Hudson Police dispatcher to Sacramento CBS Local News, which first reported these incidents.
The Sacramento County Sheriff's Department says it also received these false calls, telling CBS that local dispatchers sometimes listened to technicians in the background.
IPhones and Apple Watches are easily activated to call emergency response services with an accidentally long touch of a button. iPhone X, iPhone 8 or iPhone 8 Plus activate the SOS emergency service by holding down the side button and one of the volume buttons for an extended period. The clock activates a 911 call by simply pressing and holding the side button.
Although Apple watches and iPhones make it easy for people to quickly access 911 dispatchers, the problem of accidental calls from the Watch has been a known problem for some time. In early 2017, emergency services in Tolland County, Connecticut reported a series of accidental calls from Apple Watches in the Tolland and Hartford areas. Earlier this month, an operator in Ottawa County, Michigan, told Newsweek that his local branch had received accidental Apple Watches at least 10 times a day.
Apple told CBS Local that he was aware of the problem and that he was "working closely with the local police to investigate the cause and ensure that this does not continue."
We contacted Apple to find out what specific measures it is taking to prevent these false alarm calls from wreaking havoc on emergency systems in the area and possibly slowing responders to a real life or death situation. So far, we still have to listen again, but we'll make sure we update it when we do.

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